I am having an issue with cyberpanel rainloop webmail. After creating an email, I tried severally to login into the webmail using the login detail but I keep getting this error: “Authentication Failed” Please what do I do to correct the error and access the webmail interface?
REPLY
Seems like either dovecot or postfix is not running. can you share the output of
service postfix status
service dovecot status
Thanks
service postfix status
root@vmi723081:~# service postfix status
● postfix.service - Postfix Mail Transport Agent
Loaded: loaded (/lib/systemd/system/postfix.service; enabled; vendor preset:
Active: active (exited) since Sun 2021-11-28 19:59:28 CET; 21min ago
Main PID: 13701 (code=exited, status=0/SUCCESS)
Tasks: 0 (limit: 4915)
CGroup: /system.slice/postfix.service
service dovecot status
● dovecot.service - Dovecot IMAP/POP3 email server
Loaded: loaded (/lib/systemd/system/dovecot.service; enabled; vendor preset:
Active: active (running) since Sun 2021-11-28 19:59:29 CET; 25min ago
Docs: man:dovecot(1)
http://wiki2.dovecot.org/
Main PID: 13712 (dovecot)
Tasks: 4 (limit: 4915)
CGroup: /system.slice/dovecot.service
├─13712 /usr/sbin/dovecot -F
├─13713 dovecot/anvil
├─13714 dovecot/log
└─13716 dovecot/config
Nov 28 19:59:29 vmi723081.contaboserver.net systemd[1]: Started Dovecot IMAP/POP
Nov 28 19:59:29 vmi723081.contaboserver.net dovecot[13712]: master: Dovecot v2.2
lines 1-15/15 (END)
As you can see postfix is not running. Try restarting with
service postfix restart
Thanks